Table of Contents
Definitions
General Provisions
Purchasing Digital Products (Order Process)
Prices and Payment
Delivery of Digital Products
License and Use of Digital Products
Website Content, Blog, and External Links
Consumer Rights – Cancellations, Returns, and Legal Guarantee
8.1. Right of Withdrawal (Cancellation) for EU/EEA/UK Consumers
8.2. Legal Guarantee and ComplaintsLimitations of Liability
Privacy and Data Protection
Changes to Terms and to Site
Governing Law and Dispute Resolution
Annex 1: Model Withdrawal Form
1. Definitions
Administrator (Seller) – The owner and operator of the MircoItaliano.com website, which is Mirosław Kaźmierczyk trading as GSP Mirosław Kaźmierczyk. Registered business address: ul. Lisia 14/2, 65-093 Zielona Góra, Poland. VAT ID (NIP): 9291742017, Business ID (REGON): 383906399. The Administrator is the seller of digital products on the site and the controller of Users’ personal data. You can contact the Administrator via email at shop@mircoitaliano.com or by mail at the above address.
Website (Site) – The MircoItaliano.com website, including the online store (for sale of digital products such as e-books) and the informational blog.
Digital Product (Product) – A digital content item available for purchase on the Site, such as an e-book (for example, in PDF, ePub, or MOBI format). Digital Products are provided as electronic files (downloads), not on a physical medium.
User – Any person who uses the Site in any way, including browsing content, purchasing Products as a Customer, subscribing to the Newsletter, or contacting the Administrator.
Customer – A User who places an order on the Site to purchase a Digital Product. Customers may be consumers (individuals purchasing for personal use, not directly related to their trade or profession) or business purchasers. If a business entity purchases a Product (by providing a company name and tax ID for an invoice), that entity will be treated as the Customer for that purchase.
Consumer – A Customer who is an individual purchasing a Product for personal, non-commercial use. Consumers are entitled to specific rights under consumer protection laws (e.g., EU consumer rights or similar regulations) that may not apply to business purchasers.
Newsletter – An email newsletter service provided by the Administrator to Users who voluntarily subscribe. The Newsletter provides information such as marketing content about new e-books, promotions, and new blog articles, as well as other updates related to MircoItaliano.
Terms and Conditions (Terms) – This document, outlining the terms of use of the Site and the conditions of purchasing Digital Products from MircoItaliano.com. Acceptance of these Terms is required to purchase Products on the Site.
Privacy Policy – The separate document outlining how the Administrator collects and processes personal data of Users, in accordance with applicable data protection laws (including the EU GDPR). The Privacy Policy is available on the Site and we encourage you to read it to understand how your data is handled.
2. General Provisions
2.1. Scope of the Terms: These Terms and Conditions govern the use of MircoItaliano.com and all transactions carried out on the Site. By accessing the Site or purchasing a Digital Product, you agree to comply with these Terms. If you do not agree with any part of the Terms, you should refrain from using the Site or purchasing Products.
2.2. Applicable Laws: The Site is operated from Poland and is intended for Users worldwide. We strive to comply with relevant laws, including consumer protection laws and e-commerce regulations applicable in Poland, the European Union, the United States, and other jurisdictions to the extent they apply. Consumers’ mandatory legal rights under their local laws are not excluded or limited by these Terms. In the event of any conflict between these Terms and applicable non-waivable consumer laws, the provisions of the law will prevail.
2.3. User Eligibility: To purchase Products, you must be at least 18 years old or have legal capacity according to your local law. If you are under 18, you may use the Site and purchase Products only with the involvement and consent of a parent or guardian. By placing an order, you confirm that you meet this requirement.
2.4. Digital Content Requirements: Digital Products (e-books) require compatible devices and software to use (for example, a computer, tablet, or e-reader with a PDF or ePub reader application). The User is responsible for ensuring they have the necessary hardware, software, and internet access to download and use the digital files. The Site will inform you of the format of each e-book; ensure that the format is compatible with your device before purchase.
2.5. Account Not Required: The Site does not require account registration or login to make purchases. All purchases are made as a “guest.” You will need to provide certain information at checkout (see Section 3) but no ongoing user account is created. Each purchase is handled as a separate transaction.
2.6. Language: The official language for purchasing on MircoItaliano.com is English. These Terms are provided in English. Communication with Customers will generally be in English (or Polish, if mutually agreed or if you contact us in Polish). In case of any translation of these Terms into another language, the English version will prevail in any conflict of interpretation.
2.7. Technical Measures: The Administrator uses industry-standard security measures to protect the operation of the Site and transactions. The Site uses secure encryption (SSL/TLS) to protect data transmitted during purchase (such as personal details and payment information), ensuring confidentiality of your data. However, you are responsible for using appropriate measures on your side as well (such as using updated browsers and protecting your login to your email, etc.). The Administrator will not be liable for issues arising from User negligence in maintaining their own device or email security.
2.8. Prohibited Uses: Users shall use the Site and Products only for lawful purposes. You agree not to: violate any applicable law or regulation while using the Site; attempt to interfere with the proper working of the Site (for example, by hacking, introducing malware, or using automated scripts without permission); or engage in any activity that harms the Administrator or other Users, or that infringes on the rights of others. The Administrator reserves the right to terminate or restrict any User’s use of the Site for violation of these Terms or unlawful behavior.
3. Purchasing Digital Products (Order Process)
3.1. Product Information: The Site provides descriptions of e-books (digital Products) available for purchase, including their title, author (if applicable), content summary, format, and price. All prices are shown in the currency specified on the Site (e.g., USD or EUR). Prices for EU customers include applicable VAT (Value Added Tax) unless stated otherwise. Prices do not include any potential fees charged by your payment provider or bank (such as currency conversion fees), which are your responsibility. There are no shipping costs, since Products are digital downloads.
3.2. Placing an Order: To purchase a Product, follow these steps:
Selecting a Product: Choose the e-book or digital content you wish to buy and click the purchase or “Add to Cart” button. You may add multiple digital items to your online cart.
Order Summary: When you are ready to checkout, go to your cart or checkout page. You will see a summary of the Products you are about to purchase, including the title(s) and total price (inclusive of taxes if applicable). Please verify that the list of items and the total amount are correct.
Customer Information: You will be prompted to provide necessary information to complete the purchase. This will typically include:
Name and Surname (if you are purchasing as an individual consumer) or your Company Name and tax identification number (if you are a business customer requiring an invoice in your company’s name).
Billing Address (street, building number, apartment number if applicable, postal code, city, and country). This information is required for invoicing and accounting records. We use this information to issue a receipt or VAT invoice for the sale, and also to determine applicable taxes (for example, VAT rates based on your country).
Email Address. A valid email is required to send you the order confirmation and the download link for the digital Product. The email is our primary means of communication with you regarding your order.
Payment Details. Payment is handled via secure third-party payment providers (see Section 4). You will need to provide the information required by the chosen payment method (e.g. credit card details or login to a payment service). Note: At no point does the Site store your sensitive payment details such as full credit card numbers – those are processed securely by the external payment gateway.
Optional Phone Number. You may choose to provide a contact telephone number. This is optional, but if provided, we may use it only to resolve any urgent issues with order fulfillment (for example, if there is a problem with the email delivery of your e-book, we could attempt to contact you by phone). If you do not provide a phone number, all communication will be via email.
Accepting Terms: You will be asked to confirm that you have read and accept these Terms and the Privacy Policy. This is typically done by checking a box (checkbox) next to a statement such as “I have read and agree to the Terms and Conditions and Privacy Policy.” Important: If you do not agree to the Terms or Privacy Policy, you cannot proceed with the purchase. By checking this box and proceeding with payment, you are indicating your agreement.
Acknowledgment of Digital Delivery: Because the Product is a digital content, EU/EEA/UK consumers will additionally be asked to give express consent to immediate performance (delivery) of the digital content and acknowledgment that the right of withdrawal will be lost once the download starts. This means you agree that we can provide the e-book download link immediately after purchase and you understand you will not have the 14-day “cooling-off” cancellation right after the download is available (see Section 8.1 for details). This step is required by EU law for digital downloads; if you do not consent, we cannot deliver the e-book to you immediately. (For customers outside the EU/EEA/UK, this step may still be presented to ensure understanding that all sales are final for digital products.)
Payment: Choose your payment method and provide the necessary payment information. Available payment methods will be displayed (e.g., credit/debit card, PayPal, Stripe, or other payment processor – depending on what we support at the time). Complete the payment through our secure payment gateway. You will be able to review the final amount before confirming payment.
Order Confirmation: After successful payment, you should see an order confirmation page or message. Shortly thereafter, you will receive an order confirmation email sent to the email address you provided. This email acts as confirmation of the contract between you (Customer) and the Administrator (Seller). The email will contain details of your purchase (product name, amount paid, order date, an invoice or receipt if applicable, etc.) and a download link or instructions to access your digital Product.
3.3. Contract Formation: The contract for sale of a Digital Product between you and the Administrator is considered concluded at the moment you receive the confirmation email mentioned above. The confirmation email is sent to you once your payment is verified and our system logs the order. If you do not receive a confirmation email within a reasonable time after payment (check your spam/junk folder as well), please contact us at shop@mircoitaliano.com to confirm whether your order was received.
3.4. Accuracy of Information: You agree that all information you provide during the ordering process will be accurate, truthful, and up-to-date. Providing incorrect or false information (such as an email address that is not accessible to you, or a name that is not your real name) may prevent us from fulfilling the order (for example, you won’t receive the download link if the email is wrong). In case we suspect that an order was placed with false information or for fraudulent purposes, we reserve the right to cancel such order and, if payment was made, refund the money (see Section 3.6).
3.5. Failure to Provide Required Information: If you do not fill in the mandatory fields (such as name, email, and billing details), you will not be able to complete the order. Those fields are marked clearly during checkout. If you encounter any issues providing information or think you made a mistake in the details after submitting the order, contact us as soon as possible to correct the information.
3.6. Right to Refuse or Cancel Orders: The Administrator reserves the right to refuse any order or cancel an order in specific circumstances, such as:
Error or Inaccuracy: If the Product was listed at an obviously incorrect price due to a typographical or technical error (e.g., a $0 price due to a glitch), or if a Product description was materially mistaken, we may cancel the order. We will inform you of the cancellation and refund any payment received.
Fraud Prevention: If an order is flagged by our system or payment provider as potentially fraudulent, or if we have reasonable grounds to suspect fraud or misuse, we may hold or cancel the order. We may ask you for additional verification or confirmation in such cases.
Legal Restriction: If we discover that we are legally unable to sell to your jurisdiction (for example, export restrictions or sanctions that apply to e-books or transactions with certain countries or individuals), we will cancel the order and refund your payment.
Other Serious Reasons: In rare cases, we may cancel an order due to circumstances beyond our control (such as a sudden inability to deliver the Product or fulfill the order). We will always communicate the reason for cancellation to you. If you have already paid, you will receive a full refund in these cases.
3.7. Invoice/Receipt: For each purchase, the Administrator will issue a proof of purchase. By default, consumers will receive a receipt or simplified invoice via email. If you provided company details (company name, address, VAT ID) during checkout indicating you are purchasing on behalf of a business, we will issue a VAT invoice to that business. The invoice/receipt will be sent electronically (usually as a PDF attachment in the confirmation email or a separate email). The Administrator maintains sales records as required by law (see Privacy Policy for how personal data on invoices is handled).
4. Prices and Payment
4.1. Currency: Transactions on the Site are typically processed in the currency indicated at checkout. (For example, USD – United States Dollars, or another currency as offered.) The currency and final price will be clearly shown before you finalize the order. If your payment method uses a different currency, your bank or provider may convert the amount to your home currency at their exchange rate – you are responsible for any currency conversion fees or differences.
4.2. Prices and Taxes: All prices listed on the Site are gross prices, meaning they include any applicable taxes (such as VAT) unless stated otherwise. For orders made from within the European Union by consumers, Polish VAT or the VAT of your EU member state may apply under the EU VAT OSS scheme; the price shown takes this into account. For customers outside of the EU, sales may not be subject to VAT; however, the price remains the same as listed. The Administrator is based in Poland (EU) and complies with tax laws for digital services. If any additional taxes or fees apply due to your local laws (for instance, certain U.S. states imposing sales tax on digital goods, or other countries’ GST/VAT for electronically supplied services), these will either be included in the purchase price or communicated during checkout. We aim for transparency, so you are not surprised by hidden fees.
4.3. Payment Methods: We use secure third-party payment processors to handle transactions. Available payment methods may include, for example:
Credit or Debit Cards (Visa, MasterCard, American Express, etc.)
PayPal or similar online payment wallets
Other local or international payment systems (e.g., Stripe, Apple Pay, Google Pay) if supported
Bank transfer or other methods (if explicitly offered on the Site)
Select your preferred method at checkout. By making a payment, you authorize us (and our payment processor) to charge the specified amount to your chosen payment method.
4.4. Payment Security: All payments are processed through encrypted connections and handled by reputable payment gateways that comply with security standards (such as PCI-DSS for card transactions). The Site itself does not store your full payment account details (like full credit card numbers). Please refer to the privacy policy of the payment provider for details on their processing. We may receive from the payment processor a confirmation of your payment and some limited information (e.g., last 4 digits of your card, card brand, or your email/account used in payment) for record-keeping and fraud prevention.
4.5. Payment Issues: If your payment fails or is declined, the order will not be completed. In such case, no contract is formed and we will not send the Product. You can try again with a different payment method or contact your bank for details on why the payment was declined. If you believe the failure is due to a technical error on our side, please contact us to resolve the issue.
4.6. Promotions and Coupons: The Site may occasionally offer promotions, discount codes, or coupons. Such offers are subject to their specific terms (for example, validity period, applicable products, single-use, etc.). Discounts cannot be applied retroactively to orders already placed. Only one promotion or coupon can typically be applied per order, unless explicitly allowed by the promotion’s terms. We reserve the right to cancel or refuse a coupon if we suspect misuse or fraud.
5. Delivery of Digital Products
5.1. Delivery Method: All Products sold on MircoItaliano.com are digital and delivered electronically. After your purchase is confirmed (see Section 3.2, “Order Confirmation”), you will receive a download link or access to download the e-book file. Typically, the confirmation email will contain a button or link to download the file directly to your device. In some cases, the Site might also present you with a download link on the confirmation page right after payment.
5.2. Delivery Timing: Digital delivery is typically immediate. As soon as your payment is successfully processed, our system will prepare the download for you. In most cases, you will receive the email with the download link within minutes of completing your order. However, please allow up to 15-30 minutes as email delivery can sometimes be delayed. If you do not see the email in your inbox, check your spam or junk mail folder. If the email still does not arrive within a reasonable time, contact us at shop@mircoitaliano.com for assistance.
5.3. Download Link and Access: The email download link will enable you to retrieve the file of the purchased e-book. The link may be a direct file link or a unique URL to our download page. Usually, you can click it and the download will start automatically. We recommend using a reliable internet connection to download the file. The file size will be indicated (especially if large). In case your link does not work on the first attempt (due to a network error, etc.), you can generally try again. If there are any restrictions on the link (like a download limit or expiration date), those will be mentioned in the email or on the download page. Typically, we allow a reasonable number of download attempts for your purchase. If you encounter any broken link or technical issue that prevents you from obtaining your file, please notify us – we will ensure you receive your purchased content.
5.4. No Physical Shipment: Because products are delivered electronically, you will not receive any physical product or media. No shipping address is required. There are also no shipping fees. All you need is the email and internet access to receive the product.
5.5. Backup Copy: Upon downloading the e-book file, it is your responsibility to save and back up the file. We recommend storing a copy of the e-book on your device or cloud storage in case you need to access it again later. While we may keep the download link active for a certain period and might assist you in re-accessing a purchased file, we do not guarantee indefinite hosting of the file. Maintaining your own backup ensures you can always enjoy your e-book in the future.
5.6. Issues with Delivery:
– If the file you downloaded is corrupted, incomplete, or the wrong file, please contact us immediately. We will correct the issue by providing a working download link or the correct file as soon as possible.
– If you accidentally deleted the file or lost access to it shortly after purchase, contact us with your order details. We will generally help you re-download your purchase, subject to verification of your order.
– In the event of any technical outage on our side (e.g., server downtime) that hinders downloading, we will resolve it as a priority. We will communicate via the Site or email if there’s a known outage affecting downloads.
5.7. Customer Support: We aim for a smooth, instant delivery process. If for any reason you do not receive your digital product or face difficulty accessing it, you can email shop@mircoitaliano.com for support. Please include your name, order number, and the product purchased, and describe the issue. We will respond and assist as quickly as we can (usually within 1 business day at most).
6. License and Use of Digital Products
6.1. Personal License: When you purchase an e-book or other digital content from MircoItaliano.com, you are not buying the intellectual property rights to the content – instead, you are acquiring a limited license to use the content for your own personal purposes. Specifically, the Administrator (as copyright holder or authorized distributor) grants you as the Customer a non-exclusive, non-transferable, worldwide license to download and use the e-book file for your personal, non-commercial use only.
6.2. Permitted Uses: Under this license, you may:
Download the e-book file to your own devices (e.g., computer, e-reader, tablet, smartphone) and store it for reading.
Make a backup copy for safekeeping (e.g., one copy on your laptop and one on a backup drive or cloud account), provided that backup is only for your personal use.
Read and use the content of the e-book for your own learning, reference, or enjoyment. If the e-book includes exercises or materials to practice (for example, language exercises), you can of course use those for your personal learning.
6.3. Restrictions on Use: Without prior written permission from the Administrator, you may not:
Share, distribute, or resell the e-book file (or any substantial part of its content) to others. This means you should not email the file to others, upload it to file-sharing sites, post it on forums, or otherwise make it available to people who have not purchased it.
Publish or post the e-book (or large excerpts from it) publicly on the internet or elsewhere. (For example, you cannot upload the e-book PDF to a public website or share large sections of it on a blog or social media.)
Modify or create derivative works based on the e-book content, other than brief excerpts allowed by law (such as quoting a paragraph in a book review, which is usually “fair use” or similar under copyright exceptions). You cannot take the content and, for instance, compile it into your own product.
Use the e-book content for any commercial purpose. This includes, for example, printing and selling copies of the e-book, or using the content in courses or presentations that you charge for, without permission.
Remove or obscure any copyright notices or watermarks on the e-book. The e-book may contain a notice about the author’s or publisher’s rights. You must leave these intact. If the file has any watermark identifying it as your copy (some e-books have customer name or order info watermarked), you must not tamper with or remove that.
6.4. Ownership: All intellectual property rights in the Products remain with the Administrator or the original author/creator of the content. Title to the content is not transferred to you by virtue of purchase. Only the license as described above is granted. In simpler terms, you own the copy of the file you purchased, but you do not own the copyright to the text/images inside it.
6.5. Enforcement: We kindly ask you to respect the effort and work that went into creating the e-books. Unauthorized distribution or piracy of the e-book not only violates these Terms but also infringes copyright law. The Administrator reserves the right to take appropriate action if a violation is discovered. This could include disabling a download link, cancelling a license, or in serious cases, pursuing legal action for copyright infringement. We truly prefer to never have to consider such steps and trust that our Customers will use the content responsibly.
6.6. Feedback and Reviews: You are welcome to post a review or discuss our e-books on social media, blogs, or review sites. When doing so, you may quote limited portions of the content to illustrate your point (as allowed by fair use or similar doctrines). Please do not reveal solutions or answers from language exercise e-books publicly, so as not to spoil the content for others. If you have any doubt about what you can share, feel free to contact us. We generally appreciate and authorize honest reviews.
7. Website Content, Blog, and External Links
7.1. Informational Blog: The Site includes a blog section with articles, tutorials, reviews, and other informational content related to language learning (Italian) and possibly other relevant topics. All such content is provided for general information, education, and entertainment. No content on the blog should be considered personalized advice (for example, language learning advice on the blog is not tailored to your specific situation or goals). While the Administrator strives to ensure that blog posts are up-to-date, accurate, and presented in good faith, the information may not always reflect the latest developments, and it may be subject to interpretation. Users are responsible for how they implement or use the information from the blog. The Administrator will not be liable for any outcomes (positive or negative) from the use of blog information without further professional or personalized guidance. (For example, if a blog post suggests a study routine and a User follows it but doesn’t achieve desired results, or if a post mentions a resource that turns out to be outdated, the Administrator is not liable for any disappointment or loss incurred.)
7.2. Affiliate Links and Advertising: Some blog posts or pages on the Site may contain affiliate links or sponsored content:
An affiliate link is a link to an external product or service (for example, a book on another bookstore or a language course on another platform) for which the Administrator has an affiliate agreement. This means if you click such a link and then proceed to purchase the item or engage in the desired action on the external site, the Administrator may receive a commission or referral fee from the third party. There is no extra cost to you – any commission is paid by the seller or provider of that product/service. Prices for you remain the same whether you use the affiliate link or not.
If a post or content is sponsored or contains product placement, it will be clearly marked (e.g., a note at the beginning like “Sponsored article” or “This post contains paid promotion”). The Administrator adheres to applicable advertising and consumer protection laws that require clear disclosure of commercial content. Even when an article contains affiliate links or is sponsored, the Administrator aims to provide honest opinions and useful information, maintaining editorial independence as much as possible.
Transparency: Wherever affiliate links are used, we attempt to label them (for example, with “(affiliate link)” next to the link or a general disclosure on the page). Similarly, banner advertisements or promotional sections will be distinguishable as marketing content.
7.3. No Endorsement of Third-Party Websites: By providing affiliate or external links, we do not guarantee, approve, or endorse the information, products, or services available on those external sites. If you click an external link (affiliate or otherwise), you will be navigating away from MircoItaliano.com and onto a third-party website. That third party is beyond our control:
They will have their own Terms and Conditions and Privacy Policy. We strongly encourage you to review those policies before engaging in any transaction or providing any personal information on the external site.
Any contract you enter into on the external site (for example, buying a product from Amazon via one of our affiliate links, or signing up for a course on another platform) is between you and that third party. The Administrator of MircoItaliano is not a party to those transactions, and we do not assume any responsibility for issues arising from them. For instance, if you buy a physical book via an affiliate link and there’s a shipping problem or product defect, you must resolve that with the seller (though of course we hope everything goes smoothly).
7.4. External Content: The Site might sometimes embed content from third-party services (for example, a YouTube video, a social media feed, or a map). Viewing such embedded content might be similar to visiting the third-party site directly (for example, YouTube might collect data or set cookies when you play an embedded video, as per YouTube’s policies). We will use such embeds sparingly and only to enhance the content. Their presence will be evident (e.g., you see a YouTube player). As with links, any third-party content is subject to that third party’s terms.
7.5. User Conduct on Blog Comments (if applicable): If the Site allows Users to leave comments on blog posts or participate in discussions, users must follow respectful communication etiquette. Any comments that are spam, abusive, off-topic, or violate any laws or rights of others may be removed. Repeated misconduct can lead to commenting privileges being revoked. (Note: If currently no comment function exists, this clause may not apply.)
7.6. Intellectual Property for Site Content: All blog articles, images, logos, videos, and other content available on MircoItaliano.com (excluding content that is explicitly in the public domain or under an open license, which would be indicated) are protected by intellectual property laws. Unless stated otherwise:
The copyright and all rights to the content on the Site belong to the Administrator (Mirosław Kaźmierczyk) or to the respective authors/contributors (some blog posts might be written by guest authors, in which case rights may be shared or as agreed with them).
Permitted Personal Use: You may read, view, and print content from the Site for your personal, non-commercial use and reference. For example, you can print an article for your own study or save it for later reading.
Restricted Uses: You may not copy, reproduce, redistribute, or publicly display Site content for other purposes without permission. This includes translating our articles and posting them elsewhere, copying our text to your website, or using our images. If you are interested in sharing or using some content beyond what the law calls “fair use” or similar limited quotation, please contact us for permission. We are often open to collaboration or allowing reprints with credit, but you must obtain consent.
Citation/Quotations: If you run a website or blog and wish to quote from our articles, you can quote a short excerpt (a few lines) with a clear credit and link back to the original article on MircoItaliano.com. This is generally acceptable and appreciated. However, please do not publish large portions of our content. If in doubt about the amount, ask us.
7.7. Trademarks: “MircoItaliano” and any associated logos or graphics are likely trademarks or service marks of the Administrator. Third-party trademarks (for example, names of books, products, or companies mentioned on the blog) are property of their respective owners and are used for identification or commentary purposes. Using our Site does not grant you any rights to use any trademarks found here.
7.8. Reporting Issues: If you as a User notice any content on our Site that you believe infringes your or someone else’s intellectual property or other rights, or if you find an affiliate link that is not clearly disclosed, please inform us. We strive to operate ethically and legally, and we will address legitimate concerns (e.g., by removing infringing content or adding proper disclosures) as soon as possible.
8. Consumer Rights – Cancellations, Returns, and Legal Guarantee
8.1 Right of Withdrawal (Cancellation) for EU/EEA/UK Consumers
Right of Withdrawal: If you are a consumer residing in a country of the European Union, European Economic Area, or the United Kingdom, and you purchase a digital product from our Site, you generally have a legal right to withdraw from the contract within 14 days without giving any reason. This 14-day period (the “cooling-off” period) is counted:
For digital content not supplied on a tangible medium (like our e-books), from the day of conclusion of the contract (which is typically the day you received the confirmation email with the download link).
However, please note: by law, this right of withdrawal can be waived for digital content that is delivered immediately. We seek your consent for immediate delivery at checkout for this reason.
Waiving the Withdrawal Right: If you consent to immediate delivery of the e-book and acknowledge the loss of the right of withdrawal (as described in Section 3.2), once the download or streaming of the digital content has begun, you lose the right to withdraw from the contract. In practice:
During checkout, you will have to tick a checkbox or otherwise confirm that you want the digital product immediately and you understand this means no 14-day cancellation after the download starts.
We then provide the download link immediately after purchase (performance of the contract begins right away), and your withdrawal right expires at that moment in accordance with Article 16(m) of the EU Consumer Rights Directive (and equivalent UK law). In other words, after you have access to the digital product, you cannot cancel or get a refund simply because you changed your mind.
If you do not give consent to waive the withdrawal right, we will delay delivery of the digital content until after the 14-day period has passed (or we may be unable to complete the transaction). Our system is set up to require this consent for immediate delivery. If you somehow purchase without giving consent (e.g., due to a technical glitch), we reserve the right to either:
Wait 14 days before sending you the download (which preserves your right to withdraw during that time), or
Contact you to obtain explicit consent before delivering.
How to Withdraw: If you are within the 14-day period and have not accessed the digital product yet, you may exercise your right of withdrawal by informing us. You can simply send an email to shop@mircoitaliano.com stating that you withdraw from the contract and include your order details (order number, date, product). You may (but are not obliged to) use the Model Withdrawal Form attached to these Terms as Annex 1, by filling it out and sending it via email. Sending the withdrawal notice before the 14-day deadline is sufficient to meet the deadline.
Effects of Withdrawal: If you validly withdraw from the contract before downloading/accessing the e-book, we will refund all payments received from you for that order, including any standard delivery costs (though for digital there are none). The refund will be processed without undue delay and in any event within 14 days from the day we receive your withdrawal notice. We will issue the refund via the same method of payment that you used, unless you agree otherwise. You will not incur any fees from us for this refund. Once you have withdrawn and been refunded, you are legally obliged to delete or destroy any copies of the digital content you might have obtained (if any were provided before the withdrawal) and cease using it.
No Withdrawal After Download: As emphasized, if the download link has been provided and you have started downloading, you cannot later claim the 14-day cancellation right. Our system logs download access, and by accessing the digital product you confirm that service began with your consent. Thus, all sales of digital products on MircoItaliano.com are final upon delivery, except in cases where a refund is warranted due to a defect or other legal guarantee issue (see Section 8.2 below).
Non-EU Customers: Customers outside the EU/EEA/UK do not have a statutory 14-day cooling-off period. Therefore, all sales to such customers are final by default (unless otherwise provided by local law). We provide immediate access to the digital products for all customers, so similarly, no routine right of return or refund is offered for change of mind.
Summary: Please be sure you want the e-book before purchasing. If you have questions about the content of a product, you can contact us or review the description carefully. After purchase (and especially after download), cancellations are not accepted except where required by law.
8.2 Legal Guarantee and Complaints
Our digital products come with a legal guarantee of conformity for consumers in the EU/EEA/UK. This means we guarantee that the e-book will be supplied as described, in the correct file format, and without technical faults that impede its use. Under EU law, digital content must conform to the contract; if it does not, the consumer is entitled to remedies.
Duration of Guarantee: EU/EEA consumers have a minimum 2-year period during which the seller is responsible for any lack of conformity of digital content that existed at the time of supply and becomes apparent later. (Note: “lack of conformity” could include, for example, a file that turns out to be corrupted and unreadable, or an e-book that isn’t what was advertised.)
Your Remedies: If a purchased e-book is defective, corrupted, or not as described:
Contact us at shop@mircoitaliano.com and explain the issue. Please do so as soon as you discover the problem.
We will promptly investigate the issue. In many cases, the solution may be to provide you with a correct file (for example, if the file was corrupted or the wrong file was linked).
If the product is indeed non-conforming, you have the right to have it brought into conformity. Practically, for digital goods, this usually means we will replace or repair the digital file (e.g., by giving a new download link to a correct file).
If the issue cannot be resolved in a reasonable time or it would cause significant inconvenience, you may be entitled to a price reduction or a full refund according to applicable consumer laws. For example, if an e-book file is defective and we cannot provide a working copy, we will refund you the purchase price.
There is no cost to you for exercising these rights. If a refund is due, we will process it as described above (to your original payment method, without fees).
Non-EU Customers: We also want our non-EU customers to be satisfied. While specific laws may vary, our intention is to ensure you receive the product in good order. If you encounter a technical issue or defect with the digital product, please report it. We will voluntarily provide similar assistance – for instance, replacing a faulty file or refunding if the problem cannot be solved – as part of our commitment to quality and customer service. Note, however, that the formal 2-year EU guarantee might not legally apply outside the EU; the remedies for non-EU customers are provided according to our policy and any applicable local laws.
Exclusions: The legal guarantee covers defects or non-conformity that are not caused by your own actions. For example, if the e-book doesn’t open because your device lacks a proper reader or has its own software issues, that’s not a defect in the product itself. Similarly, if you accidentally deleted the file or lost it, that is not a “defect” we caused – though we’ll still try to help you re-download (as per Section 5.6).
Complaints Handling: If you wish to lodge an official complaint about a product or our services, you may do so by emailing shop@mircoitaliano.com or mailing our address. Please provide your name, contact info, order number, and a description of the issue. We treat all complaints seriously and will respond within 14 days (or as required by Polish law for consumer complaints). Our response will outline the solution or our position on the matter. We aim to resolve complaints amicably.
Alternative Dispute Resolution: We are not obliged to use any specific alternative dispute resolution (ADR) entity. However, under EU law, we need to inform EU consumers that an Online Dispute Resolution (ODR) platform is available to assist consumers and traders in resolving disputes out of court. You can find the European Commission’s ODR platform at http://ec.europa.eu/consumers/odr. You are free to use this platform to attempt to resolve any dispute. We prefer to work directly with you to solve issues, but will participate in good faith in ODR if a matter is submitted through that channel.
Finally, note that nothing in these Terms (especially in this Section 8) affects the statutory rights you have as a consumer. We operate within the frameworks of EU consumer protection laws, which are generally quite robust, as well as any other mandatory consumer protections that apply in your country of residence.
9. Limitations of Liability
9.1. Use of the Site: The Site and its content (including the digital products and blog information) are provided on an “as is” and “as available” basis. While the Administrator strives to maintain the Site, ensure security, and provide accurate content, we do not warrant that the Site will be uninterrupted, error-free, or perfectly secure at all times. Downtime, bugs, or errors may occur, though we aim to fix issues promptly when we become aware of them.
9.2. General Disclaimer: To the fullest extent permitted by applicable law, the Administrator disclaims any warranties, express or implied, regarding the Site and Products. This includes disclaimers of implied warranties of merchantability or fitness for a particular purpose. For example, while our e-books are intended to help you learn Italian, we do not guarantee that you personally will achieve specific results (such as passing a test or reaching fluency) by using our materials – each individual’s outcome may vary. We promise that the content will be provided as described and within the boundaries of quality we advertise (and we back that promise with the legal guarantee discussed in Section 8.2 for consumers), but we can’t promise any particular personal achievement or outcome from using the content.
9.3. Limitation of Liability: In no event will the Administrator (or associated persons, such as employees or contributors) be liable for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of the Site or purchase/use of any Products. This includes, for example, damages for loss of data, loss of profit, business interruption, or personal disappointment. Direct damages (for example, the cost you paid for a product that turned out to be inaccessible) are addressed through refund/replacement as per Section 8.
9.4. Cap on Liability: To the extent that our liability cannot be completely disclaimed, our aggregate liability to you for any claim arising from your use of the Site or purchase of Products (whether in contract, tort, or any other form) shall not exceed the total amount paid by you to us in the transaction(s) related to that claim. For example, if you paid $20 for an e-book, and you have a claim that we somehow harmed you in relation to that purchase, our maximum liability would be $20 (besides any legal fees or costs that might be awarded by a court, if it got to that stage).
9.5. Exceptions: We do not exclude or limit liability that cannot be excluded under law. For instance, if law in your jurisdiction says we cannot exclude liability for personal injury or fraud, then we do not exclude such liability in these Terms. Also, any of your statutory rights as a consumer (like the right to a refund for faulty goods, as described earlier) are not limited by these Terms. These Terms are intended to clarify the extent of our responsibility in a fair way, not to override mandatory protections. In some jurisdictions, limitations of liability in standard terms are not enforceable to the extent they conflict with consumer protection mandates – in any such case, those legal provisions will take precedence.
9.6. User Responsibilities: You are responsible for ensuring that your use of the Site and Products is in accordance with applicable laws in your country (for example, that you are legally allowed to use the content, or that you comply with any import/export controls on encryption software if that weirdly applied, etc.). The Administrator shall not be liable for any consequences arising from your unlawful or improper use of the Site or Products.
9.7. External Factors: We are not responsible for failures or delays in performance caused by factors beyond our reasonable control (often referred to as “force majeure”). This includes things like natural disasters, internet outages, strikes, wars, epidemics, or government actions that affect our ability to operate. However, if such events occur, we will try to mitigate the impact on Users (for example, if our server is down due to a natural disaster in our hosting region, we will try to get it back up or find alternative means to deliver products you paid for).
9.8. Third-Party Services: As mentioned elsewhere, we use third-party services (payment processors, email delivery, etc.). While we choose reputable providers and we expect them to perform their services reliably, we are not liable for damages or losses caused by those third parties. For example, if a payment processor mishandles your payment details, or an email provider has a data breach, we will do what we can to assist and comply with any obligations (like notifying you if needed), but we aren’t responsible for the original harm caused by their actions. (Nonetheless, if such issues arise, they might be covered by those third parties’ policies or insurance.)
10. Privacy and Data Protection
Our Privacy Policy (available on the Site) provides detailed information about what data we collect from Users and how we process it. By using the Site or purchasing Products, you acknowledge that you have read the Privacy Policy. In summary:
We collect only the personal information that is necessary for the functioning of the Site and fulfilling orders (such as data you provide during purchase or newsletter sign-up, and technical data like cookies as described in the policy).
We process personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). We implement appropriate technical and organizational measures to safeguard your data.
We do not sell your personal information to third parties. We share data only with service providers who help us run our business (such as payment processors, email service, etc.), or as required by law.
You have various rights regarding your personal data (especially if you are in a jurisdiction like the EU or California). This includes the right to access, correct, or delete your data, among others. Section 10 of the Privacy Policy describes these rights and how to exercise them.
If you have any privacy-related questions or requests, you can contact us at shop@mircoitaliano.com.
By agreeing to these Terms, you also agree that we can process your data in line with our Privacy Policy. If you do not agree with our data practices, please do not use the Site or provide your personal information. We take privacy seriously, so if you have any concerns, do reach out so we can clarify or address them.
11. Changes to Terms and to Site
11.1. Updates to Terms: The Administrator reserves the right to update or modify these Terms and Conditions from time to time. This may be necessary to reflect changes in the law, changes in our business practices, or the introduction of new features on the Site. Whenever we make a significant change to the Terms, we will inform Users by posting a prominent notice on the Site (for example, an announcement banner or notification on the homepage or store page). For customers who have provided an email (for example, past purchasers or newsletter subscribers), we might also send an email notice for major changes.
11.2. Acceptance of Changes: Updated Terms will include a new “effective date” at the top of the document. Changes will become effective immediately upon posting unless otherwise stated. For existing customers who have already made purchases, the changes will not retroactively alter the terms of those past transactions, but will apply to any new use of the Site or new purchases. If you do not agree with the revised Terms, you should not make new purchases or continue to use the Site. Continued use of the Site after the updated Terms are posted will be considered acceptance of those changes.
11.3. Version Availability: We will maintain the Terms available on the Site (likely as a dedicated page). You may download or print the Terms for your records. We may also keep an archive of past versions and will provide past versions upon request so you can see what terms applied at a given time.
11.4. Site Changes: We reserve the right to make changes to the Site’s content and functionality at any time. This includes:
Adding or removing digital products for sale.
Changing prices, introducing or removing promotions.
Modifying the layout, user interface, or any features of the store or blog.
Temporarily or permanently discontinuing the entire website or certain features (hopefully not, but for example, discontinuing the newsletter or shutting down the blog section).
In general, such changes are within our discretion. If a change will affect orders that have already been placed (for example, if we were to discontinue an e-book after you purchased it, we would of course still provide your download), we will handle those on a case-by-case basis to ensure fairness (perhaps offering an alternative or ensuring you got your copy before removal).
11.5. Discontinuation: In the unlikely event we decide to cease operations of the Site or the sale of digital products altogether, we will make reasonable effort to notify customers in advance (e.g., via the Site and email). We would fulfill any pending orders or refund if fulfillment becomes impossible. The Terms (and Privacy Policy) might be terminated or replaced in such a scenario, but core sections may survive (like licenses granted to you for products already purchased, which remain in effect allowing you to keep using those products under Section 6, and any clauses regarding liability or applicable law which would survive by nature).
12. Governing Law and Dispute Resolution
12.1. Governing Law: These Terms and any contract for sale of products through the Site are governed by and construed in accordance with the laws of Poland, without prejudice to the mandatory consumer protection provisions of the law of your country of residence (if you are an EU/EEA/UK consumer, you are protected by the mandatory rights of your home country, and nothing in these Terms will override those rights). We choose Polish law as the governing law because the Administrator is based in Poland. However, this choice of law does not deprive consumers of protections given by laws of their own country pursuant to Article 6 of Regulation (EC) No 593/2008 (Rome I) and other relevant international private law rules.
12.2. Jurisdiction: In case of any disputes arising from these Terms or your use of the Site:
If you are a business (not a consumer), any disputes shall be subject to the exclusive jurisdiction of the courts of Poland, with the court having territorial jurisdiction over the Administrator’s registered address (currently Zielona Góra, Poland).
If you are a consumer, you may choose to bring an action in the Polish courts or in the courts of your country of habitual residence. Poland will recognize and enforce consumer jurisdiction rights under EU law. We do not seek to limit a consumer’s ability to litigate in their home forum if the law provides for that.
We also want to note that we hope to resolve any disagreement directly and amicably. You can always reach out at shop@mircoitaliano.com to discuss any issue before resorting to formal legal action.
12.3. No Class Actions (for US users): To the extent permitted by law, you and we agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. (This is a common clause in the US. However, if such a waiver of class action rights is not permitted or enforceable in your jurisdiction, then it may not apply.)
12.4. Legal Fees: In general, each party will bear its own costs in any dispute. However, if a court or authority finds that one party must pay the other’s legal fees (because of a contract or statutory provision), that ruling will stand. These Terms do not provide for any automatic reimbursement of legal fees, except as provided by law.
12.5. Consumers’ Rights to Seek Help: Nothing in these Terms affects your right to seek assistance from consumer protection bodies or other legal remedies. EU consumers can consult the European Consumer Centre in their country for free assistance in cross-border disputes, and other countries often have consumer ombudsmen or agencies that can help. These Terms do not limit your right to lodge complaints with such bodies.
Effective Date of these Terms and Conditions: June 12, 2025. (These Terms apply to all purchases and use of the Site from this date forward until further notice.)
If you have any questions or concerns about these Terms, you may contact the Administrator for clarification. Thank you for reading and using MircoItaliano.com! Enjoy your learning and our digital products.
Annex 1: Model Withdrawal Form (for EU/EEA/UK Consumers only)
(Complete and send this form only if you wish to withdraw from the contract within the 14-day cooling-off period and you have NOT downloaded/accessed the digital product yet. You may send it by email.)
To: GSP Mirosław Kaźmierczyk (MircoItaliano), ul. Lisia 14/2, 65-093 Zielona Góra, Poland, email: shop@mircoitaliano.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following digital product:
Product Name: __________________________
Date Ordered: __________________________ (and/or Date Received (downloaded): if applicable, __________________________)Consumer Name: __________________________
Consumer Address: __________________________Signature: __________________________ (only needed if this form is printed and mailed)
Date: __________________________
(After withdrawing, please refrain from downloading or using the digital product. Your access will be revoked if already provided.)